Channel Finance Analyst

Position Summary

The Channel Finance Analyst is responsible for the financial management of assigned customer and retail channel accounts, with a primary focus on accounts receivable, collections, cash application, account reconciliation, customer deductions, chargebacks, trade spend, and credit management.

This role serves as a key Finance partner to Sales, Logistics, Operations, and customers to ensure timely cash collection, resolve account discrepancies, recover invalid deductions, and maintain accurate customer account balances. The Channel Finance Analyst will also analyze customer and channel financial performance to identify risks, improve processes, protect company margins, and support effective business decisions.

Duties & Responsibilities

Accounts Receivable & Customer Account Management

• Serve as the primary Finance contact for assigned customer accounts and manage day-to-day account activity.
• Manage customer vendor portals for invoicing, remittance retrieval, payment research, deductions, disputes, and other account-related activities.
• Ensure accurate and timely transmission of customer invoices through EDI, customer portals, or other required methods.
• Review and apply customer payments against remittance details and ensure accurate and timely posting within the applicable ERP and subledger.
• Monitor aging balances and proactively follow up on past-due accounts to support timely collections and minimize delinquency.
• Prepare and distribute customer Statements of Account and reconcile outstanding balances with customer records.
• Maintain accurate account notes, collection documentation, dispute activity, and customer records within company systems.
• Escalate significant collection risks, payment delays, or account discrepancies to Finance leadership as appropriate.

Deductions, Chargebacks & Channel Spend

• Review and interpret customer contracts, promotional agreements, and supporting documentation to validate deductions, short payments, and chargebacks.
• Classify, research, and reconcile customer deductions to ensure accurate financial treatment.
• Review and process routine promotional and contractual expenses, including MDF, STC, rebates, volume discounts, and other approved trade programs.
• Prepare and process credit memos and ensure expenses are appropriately matched against available accruals.
• Investigate unauthorized or abnormal deductions, including compliance chargebacks, quantity shortages, pricing discrepancies, returns, and other customer claims.
• Partner with Sales, Logistics, Warehousing, and other internal teams to obtain documentation and resolve disputes.
• Submit customer disputes through applicable retailer portals and actively follow up on outstanding claims and recoveries.
• Identify recurring deduction trends and recommend corrective actions to reduce future financial leakage.

Reporting & Financial Analysis

• Analyze AR aging, delinquency trends, customer payment patterns, deductions, and collection performance.
• Identify potential collection and credit risks and recommend appropriate mitigation actions.
• Analyze customer and channel trade spend, including promotional effectiveness and ROI, to support business and contract decisions.
• Develop root-cause analyses for recurring deductions and chargebacks and identify opportunities for process improvement.
• Prepare recurring financial reports and account-level analyses for Finance and business leadership.
• Support forecasting, financial reporting, audits, and ad hoc analysis as required.

Month-End & Cross-Functional Support

• Support month-end, quarter-end, and year-end closing activities related to AR, customer deductions, trade spend, and account reconciliations.
• Assist with internal and external audit requests and supporting documentation.
• Partner cross-functionally with Finance, Sales, Logistics, Supply Chain, Warehousing, and Operations to resolve customer account issues.
• Participate in process improvement, automation, and system enhancement initiatives.
• Support special projects and other Finance activities as assigned.

Physical and Work Environment Requirements

• Primarily works in a professional office environment with regular use of computers and standard office equipment.
• Ability to remain stationary and perform computer-based work for extended periods.
• Ability to occasionally move throughout the office and lift or carry materials up to 15 pounds.
• Ability to effectively communicate and exchange information with internal teams, customers, and business partners.
• Requires sustained attention and computer use for financial analysis, reporting, and account management.
• May require additional flexibility during month-end, quarter-end, year-end, and other critical Finance deadlines.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role.

Qualifications

Must Have

• Associate's degree in Accounting, Finance, Business Administration, or a related field, or equivalent relevant professional experience.
• 3+ years of directly relevant experience in Accounts Receivable, customer accounting, collections, deductions, chargebacks, credit, order-to-cash, or a similar finance function.
• Hands-on experience managing B2B customer accounts, including collections, account reconciliation, payment research, and deduction resolution.
• Experience reviewing and resolving customer deductions, short payments, chargebacks, or disputed balances.
• Experience working with customer or retailer vendor portals for activities such as invoices, remittances, claims, deductions, or dispute resolution.
• Working knowledge of accounting principles and the order-to-cash cycle, including invoicing, cash application, collections, reconciliation, and credit memos.
• Strong Microsoft Excel skills, including PivotTables, XLOOKUP or VLOOKUP, SUMIFS, data reconciliation, and large-data analysis.
• Experience working within an ERP or financial management system.
• Strong analytical and problem-solving skills with the ability to research discrepancies, determine root causes, and recommend solutions.
• Strong attention to detail and demonstrated ability to manage multiple customer accounts, priorities, and deadlines simultaneously.
• Effective written and verbal communication skills with the ability to work cross-functionally with Finance, Sales, Operations, Logistics, and external customers.

Nice to Have

• Bachelor's degree in Accounting, Finance, Business Administration, Economics, or a related discipline.
• 5+ years of relevant experience in channel finance, commercial finance, accounts receivable, credit and collections, or customer financial management.
• Experience within consumer electronics, consumer packaged goods, retail, or distribution environments.
• Experience supporting major national retailers or e-commerce accounts such as Best Buy, Amazon, Walmart, Costco, Target, Sam's Club, or BJ's.
• Experience with retailer-specific vendor portals used for invoicing, remittance, claims, deductions, and dispute management.
• Experience using SAP, Oracle, NetSuite, Microsoft Dynamics, or similar enterprise ERP platforms.
• Experience analyzing MDF, rebates, promotional allowances, volume discounts, trade spend, or other customer incentive programs.
• Experience conducting trade-spend, ROI, margin, or customer profitability analysis.
• Familiarity with credit risk analysis, customer financial statements, order hold/release processes, and credit limit management.
• Experience supporting month-end close, account reconciliations, accruals, audits, and financial reporting.
• Demonstrated experience recovering invalid customer deductions or improving processes that reduce recurring chargebacks.
• Experience in a high-volume environment supporting multiple large customer accounts.

Benefits

• Vacation: Starting at 5 days per year
• Health & Wellness Days: 10 days per year (prorated based on start date)
• Paid Holidays: 12 days per year
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Matching

Compensation

The anticipated base salary range for this position ranges from $65,000 - $75,000 annually. Actual compensation will be determined based on job-related factors, including skills, experience, education, training, certifications, and business needs.

Employment Authorization

Candidates must be legally authorized to work in the United States at the time of hire. TCL North America does not currently sponsor employment visas for this position.

We are committed to fostering a diverse and inclusive workplace where everyone is treated with dignity and respect. We provide equal employment opportunities to all applicants and employees and prohibit discrimination and harassment on the basis of any characteristic protected by applicable federal, state, or local law. Employment decisions are based on qualifications, merit, business needs, and lawful work authorization requirements. We provide reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs and practices. Applicants requiring an accommodation in the application or interview process may contact na.hrsupport@tcl.com.