IT Support Specialist

Position Overview

As an IT Support Specialist on our Service Desk team, you will play a crucial role in maintaining and supporting our IT Service Desk. This includes working with systems and applications that are integral to our IT operations.

Your responsibilities will involve providing first and second-level support across North America, backing up other team members as needed, and handling a variety of IT support functions.

Key Responsibilities

• Monitor the helpdesk proactively, resolving issues within your knowledge scope and adhering to established SLAs.
• Troubleshoot DMSI's Agility ERP-related questions from the business.
• Demonstrate strong troubleshooting skills across systems, networks, and applications.
• Maintain and support a Hybrid Microsoft Exchange and Office 365 environment.
• Provide expert application support in Office 365, including:
• Outlook
• Excel
• Word
• Teams
• SharePoint
• Assist in onboarding new staff, including hardware and software configuration.
• Offer comprehensive first and second-level support for application-related inquiries.

Experience

• 3-5 years of experience in a similar role.
• 3-5 years of DMSI Agility application experience required.

Education

• Degree or certificate in Information Technology from a recognized institution preferred.

Additional Qualifications

• Quick learning ability and a passion for IT support.
• Positive attitude and a desire to assist others.
• Interest in IT innovation is a plus - perhaps you have a home lab for experimenting with new technologies!

Work Environment / Location

• Hybrid work setting (95% remote work).
• Some travel may be required.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job Type

Full-time, hybrid work environment

Hiring Process

Please note, as part of our interview process, we ask candidates to participate in a series of assessments. These assessments are designed to help more fully understand the candidate’s attributes. Assessments are administered in the office or online and take approximately 30 minutes.

About Hardwoods

Hardwoods Specialty Products is the recognized premier distributor of decorative surfaces, high-grade hardwood lumber, sheet goods, and architectural grade building products serving the residential and commercial construction markets. Operating 32 distribution centers strategically located across the United States and Canada, Hardwoods is uniquely positioned to provide our customers immediate access to a large, diverse product portfolio, and our vendors a broad, significant channel to market.

We are part of a powerful group of companies, with a network of over 85 distribution centers spanning North America. Our parent ADENTRA consists of five distinct brands; Hardwoods Specialty Products; Rugby Architectural Products; Frank Paxton Lumber Company; Novo Building Products and Mid Am Building Supply. Our brands work together as North America’s largest and most diverse supplier of specialty architectural building products, which are used to create beautiful spaces where we live, work and play. We have approximately 3100 employees across North America and growing as we are very active in the acquisition of complementary companies. Our North American Head Office is located in Langley BC, Canada.